Last updated: 13th November 2025

1. Who we are and how these terms work

This website (the “Site”) is operated by Shire Oak Timber Frames Ltd, trading as Shire Oak Timber Frames (“we”, “us”, “our”). We are registered in England and Wales with company number: 13599091 and our registered office is at Terrace Hall, Woolhope, Hereford, England, HR1 4QJ.

These Terms & Conditions (“Terms”) set out the rules for using our Site:
https://shireoaktimberframes.co.uk (the “Site”).

By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, you must not use our Site.

You should also read:

• Our Privacy Policy – how we handle your personal data
• Our Cookie Policy (or the Cookie section below) – how we use cookies and similar technologies

If you enter into a contract with us for design, manufacture or installation services, that contract will be subject to separate terms and conditions, which will be provided to you at the appropriate time.

2. Changes to these Terms and to our Site

We may update these Terms from time to time. Any changes will take effect when they are posted on this page. Please check this page regularly to ensure you are aware of the current version.

We may also update and change our Site from time to time, for example to reflect changes to our services, our customers’ needs or our business priorities.

3. Access to our Site

Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis. We may suspend, withdraw or restrict the availability of all or any part of our Site for business or operational reasons.

You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable policies and that they comply with them.

4. Use of our Site

You may use our Site only for lawful purposes. You must not use our Site:

• In any way that breaches any applicable local, national or international law or regulation
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
• To knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code
• To attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site

You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

5. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site and in the material published on it, including (without limitation) text, images, photographs, drawings, designs, logos and graphics. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

You must not:

• Modify the paper or digital copies of any materials you have printed off or downloaded in any way
• Use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text
• Use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies you have made.

6. Information on this Site

The content on our Site is provided for general information only. While we make reasonable efforts to keep the information up to date and accurate, we do not guarantee that the content on our Site is accurate, complete or current.

Any technical information, guidance or explanations given on the Site (for example about oak frames, construction methods or building regulations) are general in nature and are not a substitute for professional advice tailored to your specific project and circumstances. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from our Site.

7. Our liability to you

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under English law

To the fullest extent permitted by law:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our Site; or
  • use of or reliance on any content displayed on our Site.

In particular, we will not be liable for:

• Loss of profits, sales, business or revenue
• Business interruption
• Loss of anticipated savings
• Loss of business opportunity, goodwill or reputation
• Any indirect or consequential loss or damage

If you are a consumer user (i.e. not using the Site in connection with your trade, business, craft or profession), please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes and we have no liability to you for any business losses as described above.

8. Uploading content or contacting us via the Site

If you make use of a contact form or any similar feature on our Site, or otherwise send material to us (for example, project enquiries, testimonials or photos), you must ensure that any such content:

• Is accurate (where it states facts)
• Is genuinely held (where it states opinions)
• Does not contain any material that is defamatory, obscene, offensive, hateful or inflammatory
• Does not infringe any copyright, database right, trade mark or other intellectual property right of any other person
• Does not breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence

You retain ownership of any rights you may have in such content, but you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute and display that content on our Site and in our marketing materials, solely for the purpose of promoting our services, unless you expressly ask us not to.

We may remove any content that, in our opinion, does not comply with these standards.

9. Links to other websites

Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Linking to our Site

You may link to our home page, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not:

• Establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists
• Establish a link to our Site in any website that is not owned by you
• Frame our Site on any other site

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our Site other than that set out above, please contact us at contact@shireoaktimberframes.co.uk

11. Viruses

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site or any server, computer or database connected to our Site.

12. Privacy and personal data

We will only use your personal information as set out in our Privacy Policy, which is available on our Site.

13. Cookies

13.1 What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone or tablet) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owner.

13.2 How we use cookies

We use cookies and similar technologies on our Site to:

• Make the Site work properly and enable basic functions
• Remember your preferences (for example, cookie consent choices)
• Understand how visitors use our Site so we can improve its content and layout
• In some cases, support embedded content (for example, maps or videos) provided by third parties

The types of cookies we may use include:

• Strictly necessary cookies – required for the operation of our Site. They enable features such as page navigation and access to secure areas. The Site cannot function properly without these cookies.
• Functional / preference cookies – used to remember choices you make (such as region or language) and provide enhanced features.
• Analytics / performance cookies – allow us to recognise and count visitors and see how they move around our Site, helping us improve how our Site works. We may use third-party analytics services (for example, Google Analytics) for this purpose.
• Third-party cookies – some content on our Site may be provided by third parties (for example, embedded videos, maps or social media feeds). These third parties may set their own cookies over which we have no direct control.

13.3 Managing cookies

When you first visit our Site, you may be shown a cookie banner or pop-up asking you to accept or manage cookies. You can change your cookie preferences at any time by adjusting your browser settings or, where available, using options provided in our cookie banner.

You can usually configure your browser to:

• Refuse all cookies
• Accept only certain types of cookies
• Delete cookies already stored on your device

If you choose to block or delete cookies, some parts of our Site may not function properly or may be less convenient to use.

For more detailed information about the specific cookies we use, the purposes for which we use them and how long they are stored, please refer to our Cookie Policy (if published separately) or contact us using the details below.

14. Governing law and jurisdiction

These Terms, their subject matter and their formation are governed by the laws of England and Wales.

If you are a business user, the courts of England and Wales will have exclusive jurisdiction.

If you are a consumer user and live in England or Wales, you can bring legal proceedings in respect of the Site in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring legal proceedings in respect of the Site in your local courts or in the courts of England and Wales.

15. Contact us

If you have any questions about these Terms, our Site or our cookies, please contact us at:

Email: contact@shireoaktimberframes.co.uk
Telephone: 01568 720166
Post: Shire Oak Timber Frames, The Workshop, Woodland, Uphampton, Shobdon, Herefordshire HR6 9PA

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